Ways to reach us — phone, email, chat — and tips to get faster help.
How to Contact Support
Need help with your internet service, billing, or hardware? Our friendly support team is here to assist you.
Call Us
Quokka Net Support
Phone: 1800 663 977
Hours: Monday to Friday, 8:30 AM to 6:30 PM (AET)
We're based in Australia and aim to resolve most issues on the first call. Please have your account number or registered email ready when you call to help us assist you faster.
Email Us
For non-urgent enquiries, you can email us at:
qwerty@quokkanet.au
We'll generally get back to you within 1 business day.
Language and Accessibility Support
We are committed to making support accessible to all customers.
- Translating and Interpreting Service (TIS National):
Call 131 450 and ask to be connected to Quokka Net. - National Relay Service:
Visit https://accessibletelecoms.org.au/telecom-home/nrs - Accessible Telecoms Directory:
A helpful guide for assistive technology and services:
https://accessibletelecoms.org.au
Domestic & Family Violence Support
If you're impacted by domestic or family violence and need help managing your account safely, our team is here to support you.
You can also contact a dedicated support service directly:
Domestic & Family Violence Support Line: 1800 026 637
We handle all such requests with compassion and confidentiality.
Mail & In-Person
Mailing Address:
Quokka Net Pty Ltd
PO Box 138
Gisborne, VIC 3437
Physical Address (by appointment only):
Level 20, 31 Queen Street
Melbourne, VIC 3000
Please note that our office is not open to walk-ins. To arrange an appointment, contact us via phone or email.
Need Help Right Now?
Check our Help Centre or Troubleshooting Guides for immediate answers to common questions, including:
- No Internet Connection
- Slow Speeds
- Modem Setup
- Billing Questions
- Moving House
If you can’t find what you need, we’re just a call or email away.
