Knowledgebase - Quokka Net

Adtran ONT/NTU Light Status (Troubleshooting Guide) If you're having trouble with your Adtran ONT (NTU) device, this guide will help you check the...

Can’t Access a Website Troubleshoot specific website issues and determine if it’s your connection or the site itself.

Geolocation Appears Wrong Why your location might appear incorrectly online and what you can (and can't) do about it.

How to Run Speed & Ping Tests Instructions on running reliable internet speed and latency tests to help diagnose issues.

Improving slow internet speeds Boosting Your QuokkaNet Internet Speeds If your QuokkaNet connection feels slower than...

No Internet Connection Step-by-step guide to diagnose and fix when your internet is completely offline.

Reset nbn HFC Device On occasion, you may find your NBN HFC service not performing correctly.Sometimes, factory...

Restarting or Resetting Your Modem When and how to safely reboot or reset your modem without losing your settings unnecessarily.

Slow Internet Speeds Tips to identify the cause of slow speeds and how to improve your connection performance.

Slow Speeds or Dropouts When nbn Will Accept a Performance Incident What is a Performance Incident? A Performance...

Testing with a Wired Connection How to test your internet performance using a direct Ethernet connection to rule out WiFi issues.

Ubiquiti ONT/NTU Light Status (Troubleshooting Guide) If you are experiencing issues with your Lynham Networks Ubiquiti NTU device, please try the...

Weak WiFi Signal Learn how to improve your WiFi coverage at home, including placement tips and extender options.

WiFi vs Ethernet — What’s the Difference? A simple explanation of wireless vs wired connections and when to use each for the best results.