If you are experiencing issues with your Lynham Networks Ubiquiti NTU device, please try the following troubleshooting steps.
Device Overview
Checking the Lynham Networks Connection Box
Status Lights Check
- Status lights indicate signal strength as follows:
Restart
If all of the above lights look correct, try restarting both devices:
- Power off your router and the Lynham Ubiquiti NTU.
- Wait 10 minutes.
- Power both devices back on.
- Wait 5 minutes and re-check the light statuses above.
Still Not Working? Lodge a Support Request
If you're still having issues, please submit a support request by:
- Emailing: support@quokkanet.au
- Calling: 1800 663 977
Please include the following details in your request:
- What type of fault are you experiencing? (e.g. no internet, slow speeds, dropouts)
- Signal light strength (number of bars illuminated)
- Is the Ethernet (LAN) light flashing or solid?
- Have you already tried restarting the device?
