Knowledgebase - Quokka Net

Accessing the Customer Portal Guide to logging in and managing your account, usage, bills, and settings online.

Cancel My Service How to close your account, notice periods, final billing, and returning hardware (if required).

Change My Plan How to upgrade or downgrade your current plan, including timing and billing considerations.

Change Payment Method or Credit Card Steps to update your billing details via the customer portal to avoid payment issues.

Estimating Data Usage The following table is a useful guide in helping you understand what the most appropriate data...

Moving House (Relocation) What to do when you're moving — how to transfer your internet service and what to expect.

Refunds, Credits & Rebates Information on eligibility and how we handle credits for downtime, cancellations, or...

Spend Notifications In order to help manage your usage of our services, we offer a range of tools to assist you. The...

Understanding Your First Bill Breakdown of charges on your first invoice, including setup fees, pro-rata amounts, and billing...

Upgrade My Hardware Find out when you're eligible for a modem upgrade and how to request new equipment.