In order to help manage your usage of our services, we offer a range of tools to assist you. The tools available vary depending on the service you have.

Voice Services

Call usage data is imported as soon as possible, but it does depend on the type of service you have. Below is a list of the frequency our system updates for each service

• Home Phone – Every Hour
• Mobile – Every Hour (however, if roaming, there can be a delay of up to 48 hours)

Data Services

Fixed Line Internet

If you have a fixed line service, you will receive email alert notifications when you reach 50%, 85% or 100% of your plan’s monthly data limit. Usage data is imported and alerted every 24 hours.

Usage alert notifications will be sent to the email address associated with your account.

Mobile and Mobile Broadband

If you have a mobile or mobile-broadband service, we provide email usage alerts when you approach 50%, 85%, 100%, 125%, and 150% of your plan’s monthly data limit.

Usage alert notifications will be sent to the email address associated with your account.